My notes from Smart Retail (Richard Hammond) combined with my comments;
* Be the person whom you, personally, would also like to be served by
* Smile!
* Sales motivation comes from inside, be sure you are feeding your appetite and energy
* Be passionate for the best retail environment ( for customers and for collegues) not just be sales animals...
* You have to create / do something different to be noticed in the multiple store environment
* If possible volunteer for different projects
*Be the contact person of head-office guys, say would be glad to assist, give your personal number when they visit your store
* Specialize in x let head-office guys know you are the best man to do x
* Create your own consumer portfolio, especially if you working in a company targeting the upper tier customers
* Try to understand your customer, and try to solve their problems instead of being sales animals... As the good saying your customer doesn't want a drill but he wants a simple hole on the wall.
* Retailing is as old as human history and it isn’t about inventing brand-new ways of doing things, it’s about creatively applying simple principles; so do “simple” brilliantly.
* Success tip in retail is about trying things: constantly adapting, nudging, and improving parts of the store
* Know and embrace what your brand stands for
* The question is how to create the happy team for best customer service
* Invest in your team, they are the ones who will take you to your next career step
* Be the person whom you, personally, would also like to be served by
* Smile!
* Sales motivation comes from inside, be sure you are feeding your appetite and energy
* Be passionate for the best retail environment ( for customers and for collegues) not just be sales animals...
* You have to create / do something different to be noticed in the multiple store environment
* If possible volunteer for different projects
*Be the contact person of head-office guys, say would be glad to assist, give your personal number when they visit your store
* Specialize in x let head-office guys know you are the best man to do x
* Create your own consumer portfolio, especially if you working in a company targeting the upper tier customers
* Try to understand your customer, and try to solve their problems instead of being sales animals... As the good saying your customer doesn't want a drill but he wants a simple hole on the wall.
* Retailing is as old as human history and it isn’t about inventing brand-new ways of doing things, it’s about creatively applying simple principles; so do “simple” brilliantly.
* Success tip in retail is about trying things: constantly adapting, nudging, and improving parts of the store
* Know and embrace what your brand stands for
* The question is how to create the happy team for best customer service
* Invest in your team, they are the ones who will take you to your next career step
