“Recent studies have shown that when consumers go
shopping and discover something new, the brain releases dopamine and serotonin
(chemicals associated with feelings of well-being, happiness, and addiction).
As Dr. David Lewis, the director of Mindlab International, has said:
"Shopping experiences trigger brain activity that creates these 'euphoric
moments'™ But what is most interesting is that these 'euphoric moments' can be
created by the frequency of new items in the stores and the expectation of finding
something unexpected."
From: Lewis, Robin. “The New Rules of Retail.”
St. Martin's Press,
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